Privacy Policy

Effective date: 2025-08-11

RapidLink Services ("RapidLink", "we", "us") is a referral service connecting callers to independent local providers. This policy explains what we collect and how we use it when you visit our website, call our tracking numbers, or text us.

Information we collect

• Call and text details: phone number, time, duration, routing, and recordings of calls made to our published numbers. Text messages you send to our numbers.
• Basic site data: standard web logs (IP address, browser, pages viewed). We do not use invasive tracking or third‑party advertising cookies.
• Provider interactions: notes necessary to place or troubleshoot a referral (e.g., ZIP code, service requested).

How we use information

• Connect you with an appropriate third‑party provider based on your location and service request.
• Improve quality, resolve disputes, and prevent spam or fraud.
• Comply with legal obligations and carrier rules.

Sharing

• Service providers: we use call tracking and messaging infrastructure and may share call/text metadata and recordings with them to operate the service.
• Referral partners and local providers: we share the details needed to deliver service (e.g., ZIP code, issue type, call-back number).
• Legal/Compliance: we may disclose information to comply with law or protect rights, safety, and security.

Call recording & texting

Calls to our tracking numbers may be recorded for quality and training. If you prefer not to be recorded, email us at support@rapidlinkservices.com. To stop receiving texts, reply STOP. For help, reply HELP. Message and data rates may apply.

Your choices & rights

• Update or request deletion of your info by emailing support@rapidlinkservices.com.
• Opt out of texts at any time by replying STOP.

Data retention

We retain call recordings and related metadata only as long as needed for operations, typically up to 24 months, unless a longer period is required for fraud prevention, disputes, or legal obligations.

Security

We use reasonable technical and organizational safeguards to protect information. However, no method of transmission or storage is 100% secure.

Children

RapidLink is not directed to children under 13, and we do not knowingly collect information from them.

Changes

We may update this policy; material changes will be posted here with a new effective date.

Contact

RapidLink Services — Tampa, FL • support@rapidlinkservices.com